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1
of 12
Industry:
Not Specified
Job Category:
Engineering and Technicians, Sales, Services, and Solutions
Location:
Milwaukee - Wisconsin
Job Summary

The Sr. Project Manager position is responsible for the leadership and delivery of major services programs for large, corporate, and global accounts within North America for the Connected Services business suite of offerings. This position requires self-initiative, ownership, excellent listening skills, commercial sensitivity, responsiveness, collaboration, technical engineering expertise, time management and business acumen. This position will be responsible managing multi-function and multi-vendor efforts to plan, sell, implement, and support service solutions to address customers’ complex business issues. Manage the integration and/or development and execution of deliverable's directly to the customer and in support of major enterprise-wide projects and support agreements that often exceeds $1M in revenue. Global collaboration and project/support coordination will be needed as required.

This position requires the person to possess and demonstrate a diverse set of commercial and technical project management skills coupled with ability to think “big picture” which encompasses not only RA products and systems and their relationship to each other, but how those RA products and systems are incorporated with the overall application. The Mgr Sr., Project has demonstrated leadership qualities of project engineering, planning, tracking and organizing to successfully take ownership and be the single point of contact for the customer in managing solutions support engagements throughout the lifecycle of the engagement.

The person in this position must also document and inform Rockwell Automation sales, delivery, and product leadership personnel of solutions to commonly experienced problems, workarounds, practices that create problems, product functionality, etc. to improve overall customer satisfaction and acceptance of Rockwell Automation solutions and services.

Essential Functions

  • Oversee all activities - commercially and technically

  • Manage support deliverables for assigned premium level project and support contracts

  • Generate proposals to customers

  • Drive resolution for all open issues

  • Act as primary contact to customer and sales engineer for service to customer

  • Ensure customer ROI expectations are met or exceeded.

  • Provide detailed reporting and ROI analysis to customer, sales and management

  • Be able to recognize potential problems with existing equipment/processes and develop solutions with the ability to adapt to various engineering designs, applications, and process criteria to create more efficiencies for self and peers

  • Be a mentor to peers, for PM technical and commercial best practices

  • Frequently interact with others to build productive internal/external working relationships

  • Conduct presentations of technical information/project activities, etc.

  • Be able to receive assignments in the form of high level objectives with goals and the process by which to meet goals, while executing with excellence

  • Lead by example, striving for continuous improvement, demonstrating positive work ethic, fulfilling commitments to customers and Rockwell Automation, valuing and encouraging a diverse workforce, completing and submitting required reports on time, and acting in a professional manner

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Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Cleveland - Ohio, Houston - Texas, Mequon - Wisconsin, Milwaukee - Wisconsin
Job Summary

The Lean Project Manager is functionally responsible for identifying and driving process improvement projects throughout the Services and Solutions Business. For assigned projects, this individual identifies opportunities, scopes projects and tracks benefits to achieve productivity, quality and service improvement targets aligned with business priorities, financial improvements, and customer issues.

The Lean Project Manager leads, coordinates and drives the productivity for the largest region in Rockwell, ensuring we meet the annual targets and a continuous flow of projects is yearly identified. He or she employs prescribed Lean Six Sigma methodologies and techniques and has clear project charters and objectives to achieve end-to-end process excellence.

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Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Houston - Texas
Job Summary
SUMMARY/SCOPE OF POSITION:
Responsible for performing system engineering for automation control projects based on drives, motor control centers, programmable controllers, operator/field devices, instrumentation, etc. Responsible for the design, implementation, and test of control, drives and automation systems working in a project team environment. Works on project assignments that are moderate to complex projects. Designs, defines and implements complex control systems and packaged drive system requirements for customers and/or prepares studies and analyzes existing systems. Determines system specifications and coordinates design of subsystems and integration of total system. This includes system design, system engineering, hardware engineering, programming and factory testing. Identifies, analyzes and resolves program support deficiencies. Develops and recommends corrective actions.

Be a contributing part of a project team but also responsible to lead and review all assigned engineering team and their assigned tasks for a project. Assign tasks, monitor performance, review results, coordinate efforts, and track hours usage on project. Prepare and organize assigned projects and work closely with the Project Manager to maintain and lower project costs, while providing the highest level of quality.

ESSENTIAL FUNCTIONS:
  • Functional
    • Analyzes customer's requirements to determine the optimal control system solution and determines applicable industrial control configuration/architecture
    • Provides updates to project manager/leader pertaining to status of activities, performance to schedule and performance to budget
    • Performs conceptual industrial drive and motor control systems design and determination of control system strategy.
    • May provide on-site process control system start-up as required.
  • Leadership
    • Responsible to lead and review all assigned engineering team and their assigned tasks for a project.
    • Leads complex assignments requiring new processes, techniques.
    • Assists with planning, scheduling, coordinating and monitoring resources for projects including setting and managing time-lines and budgets.
    • Provide verbal and written reports to communicate project status as required and contribute to project review meetings.
    • Visit internal/external panel manufacturing facilities to assess progress, provide technical assistance, final inspection and sign off.
  • Interpersonal
    • Client liaison and interface with management
    • Development and maintenance of customer relationship
    • Team player with the ability to integrate with other project team member
  • Business
    • Responsible for meeting project schedule, engineering hour budgets, and customer satisfaction targets for own activities in support of the project team.
    • Review project hardware/software for compliance with applicable codes/standards and assure personnel/machinery safety practices are fully implemented
    • Coordinate customer requirements with engineering and other appropriate departments to ensure the highest level of customer satisfaction is achieved
    • Attends, participates in the preparation and presentation of technical papers in industry symposiums and trade shows, as applicable
    • Enhances RA overall value & position with strategic global customers
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Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Katowice
Job Summary
Job Description:
  • Provide input and oversight for global programs as part of the Quality Management Systems (QMS) group.
  • Contribute to the overall definition and implementation of the Global QMS while standardizing regional programs.
  • Ensure that site and regional processes align with corporate policies and procedures.
  • Oversee regional ISO 9001 certification audits
  • Support related Quality standards implementation (e.g. ESD 20.20, ISO 17025)
  • Work with customers and agencies to address audits and surveys.
  • Lead peer ISO 9001 audits of regional sites (typically 1 audit per site per year)
  • Assist in managing local ISO 9001 programs at all locations in the region (ensure audits are scheduled and completed, procedures are reviewed, etc.)
  • Drive business groups to complete corrective and preventive action.
  • Train internal auditors
  • Use business systems (SAP and others) to capture necessary information and maintain current status information.
  • Organize and run regular, global meetings to keep QMS processes moving forward and ensure accountability.
  • Lead teams and partner within QMS and across departments to complete quality projects and drive standardization.
  • Develop training material and train personnel in QMS processes.
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Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Milwaukee - Wisconsin
Job Summary

This position will be responsible for driving sales growth in North America for the Intelligent Packaged Power business. This role will require extensive collaboration with the North America sales districts, Regional Marketing Experts and Power Managers along with the Core Intelligent Packaged Power Team. Global collaboration and project coordination will be needed as required.

Responsibilities

  • Responsible for the technical and commercial sales support of the Rockwell Automation offerings that are focus of Intelligent Packaged Power (IPP).

  • Organize and lead project teams consisting of various support groups in order to respond effectively to unique business opportunities in the marketplace and promptly determine fit and strategy for the Rockwell Automation Intelligent Packaged Power Offering.

  • Develop territory sales, distributor and customer competency through conducting regular learning sessions, participate in/coordinate Rockwell lead and co-marketed network seminars and trade shows.

  • Collect, analyze and communicate market data including competitive information, trends, key wins/losses and service development needs to the BU product management teams.

  • Work with IPP Team to develop the Scope of Supply and Bill of Materials for proposals.

  • Support IPP Team in identifying new business, breaking down specific customer requests, and supporting the proposals/sales process as required.

  • Achieve assigned targets in terms of business revenue and management objectives

  • Manage or perform activities to identify and pursue business opportunities utilizing RA resources to target customers within packaged power market segment. Participate in planning and execution efforts with other RA business resources, account teams and channels.

  • Evaluate customer needs and develop business strategies to achieve customer acceptance and adoption of RA product portfolio. Determine appropriate technical, marketing & contractual approach consistent with the organization’s objectives.

  • Negotiate commercial features and arrangements with potential business partners, customers and internal groups while effectively representing RA.

  • Provide technical and commercial guidance and training to core Integrated Packaged Power Team.

  • Understand packaged power market place and competitive Electrical Control Systems offerings to help develop Rockwell Automation ECS products and services to compete in the industrial space.

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Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Mayfield Heights - Ohio
Job Summary

As a DevOps Engineer for Rockwell Automation, you will have the opportunity to drive Continuous Integration and Continuous Delivery of industry-leading commercial software and embedded software product lines that are known for their innovation and usability. You will be part of our agile teams that are responsible for modernizing and optimizing software delivery utilizing the latest and greatest DevOps skills from automated provisioning to automating CI/CD Pipeline.

When you join our software engineering group, you become part of a team that delivers cutting edge solutions to our customers and believes in continuous improvement, knowledge sharing and collaboration. You will join a team that is agile, innovative and is focused on improving our Product Quality and Engineering Productivity using the latest DevOps tool stack like OpenStack, Terraform, Jenkins, Maven, Chef, Elastic stack , Git and Nagios.

We are looking for someone who will effectively leverage a diverse set of technical backgrounds and opinions by fostering a team-oriented environment and the use of open and direct communications, honesty and respect. The ideal candidate will also actively seek knowledge of new developments in the configuration management, software quality, and test framework fields and will identify and pursue career development and training opportunities.

Essential Functions

  • Works with multiple teams in a large-scale, global development environment using a common code base.

  • Manages build processes and the build environment using and evaluating tools such as Perl, Make, Visual Studio, Jenkins, PowerShell and Maven.

  • Manages, supports, and executes build processes. Manages automated verification/qualification for builds.

  • Collaborates with other global campuses and other product groups on strategic evolution of build, test, and promotion pipelines.

  • Guides and contributes extensively to the collection, development, review, and adoption of corporate software build, source code branch strategy, configuration management, and software deployment practices, tools, and techniques.

  • Sets up, troubleshoots, and maintains build servers and virtual machine environments.

  • Investigates and evaluates applicable configuration and build automation methodologies, technologies, and tools and introduces promising approaches into our automated pipelines. Identifies and participates in technical and developmental training opportunities.

  • Drives continued integration of automated testing into the build system/process.

  • Works closely with software engineers in an agile development environment to improve our quality and turn-around time of delivered software.

  • Contributes to or independently gathers and documents requirements for the software quality and test framework environment from multiple internal customers.

  • Prioritizes and executes multiple activities in parallel.

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Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Milwaukee - Wisconsin
Job Summary

Job Description
As a DevOps Engineer for Rockwell Automation, you will have the opportunity to drive Continuous Integration and Continuous Delivery of industry-leading commercial software and embedded software product lines that are known for their innovation and usability. You will be part of our agile teams that are responsible for modernizing and optimizing software delivery utilizing the latest and greatest DevOps skills from automated provisioning to automating CI/CD Pipeline.

When you join our software engineering group, you become part of a team that delivers cutting edge solutions to our customers and believes in continuous improvement, knowledge sharing and collaboration. You will join a team that is agile, innovative and is focused on improving our Product Quality and Engineering Productivity using the latest DevOps tool stack like OpenStack, Terraform, Jenkins, Maven, Chef, Elastic stack , Git and Nagios.

We are looking for someone who will effectively leverage a diverse set of technical backgrounds and opinions by fostering a team-oriented environment and the use of open and direct communications, honesty and respect. The ideal candidate will also actively seek knowledge of new developments in the configuration management, software quality, and test framework fields and will identify and pursue career development and training opportunities.

Essential Functions

  • Works with multiple teams in a large-scale, global development environment using a common code base.

  • Manages build processes and the build environment using and evaluating tools such as Perl, Make, Visual Studio, Jenkins, PowerShell and Maven.

  • Manages, supports, and executes build processes. Manages automated verification/qualification for builds.

  • Collaborates with other global campuses and other product groups on strategic evolution of build, test, and promotion pipelines.

  • Guides and contributes extensively to the collection, development, review, and adoption of corporate software build, source code branch strategy, configuration management, and software deployment practices, tools, and techniques.

  • Sets up, troubleshoots, and maintains build servers and virtual machine environments.

  • Investigates and evaluates applicable configuration and build automation methodologies, technologies, and tools and introduces promising approaches into our automated pipelines. Identifies and participates in technical and developmental training opportunities.

  • Drives continued integration of automated testing into the build system/process.

  • Works closely with software engineers in an agile development environment to improve our quality and turn-around time of delivered software.

  • Contributes to or independently gathers and documents requirements for the software quality and test framework environment from multiple internal customers.

  • Prioritizes and executes multiple activities in parallel.

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Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Monterrey
Job Summary
The primary focus for the Field Service Engineer is:

• Provide technical support and maintenance services in customer Facilities with high quality standards.
• Commissioning or Start-up automation, drives, MCCs, MV drives and control systems.
• Troubleshoot, diagnose and repair Rockwell Automation products and systems or third party equipment interfaced to it.
• Submittal of activities and expense reports related to the service activity.
• Use and Comply with procedures to service RA product
• Comply with Safety Procedures.
• Proactively find and promote new service opportunities for customers that call us for service.
• Program, Configure, Commission and Start PLC, HMI and Drives based systems for new projects as well as for retrofitting old machines from obsolete equipment.
• Implementation of comprehensive site maintenance programs.
• Troubleshoot, diagnose and repair Industrial and Business Networks.
• Architect data base models to build Information Systems.
• Troubleshoot, diagnose and repair industrial networks.
• Troubleshoot, diagnose and repair Variable Frequency Drives, soft starters, relays, etc.
• Analyze Application, load requirements, system restrains for drive applications.
• Program, Configure, Commission and Start Drive Based Application including interface with PLC through industrial network protocols.
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Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Ladysmith - Wisconsin
Job Summary
  • Develops, implements and maintains methods, operation sequence and processes in the manufacture or fabrication of parts, components, sub-assemblies and final assemblies.

  • Interfaces with design engineering in coordinating the release of new products Estimates manufacturing cost, determines time standards and makes recommendations for tooling and process requirements of new or existing product lines.

  • Maintains records and reporting systems for coordination of manufacturing operations.

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Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Twinsburg - Ohio
Job Summary
SUMMARY/SCOPE OF POSITION:
Responsible for performing system engineering for automation control projects based on drives, motor control centers, programmable controllers, operator/field devices, instrumentation, etc. Responsible for the design, implementation, and test of control, drives and automation systems working in a project team environment. Works on project assignments that are moderate to complex projects. Designs, defines and implements complex control systems and packaged drive system requirements for customers and/or prepares studies and analyzes existing systems. Determines system specifications and coordinates design of subsystems and integration of total system. This includes system design, system engineering, hardware engineering, programming and factory testing. Identifies, analyzes and resolves program support deficiencies. Develops and recommends corrective actions.

Be a contributing part of a project team but also responsible to lead and review all assigned engineering team and their assigned tasks for a project. Assign tasks, monitor performance, review results, coordinate efforts, and track hours usage on project. Prepare and organize assigned projects and work closely with the Project Manager to maintain and lower project costs, while providing the highest level of quality.

ESSENTIAL FUNCTIONS:
Functional
  • Analyzes customer's requirements to determine the optimal control system solution and determines applicable industrial control configuration/architecture
  • Provides updates to project manager/leader pertaining to status of activities, performance to schedule and performance to budget
  • Performs conceptual industrial drive and motor control systems design and determination of control system strategy.
  • May provide on-site process control system start-up as required.
Leadership
  • Responsible to lead and review all assigned engineering team and their assigned tasks for a project.
  • Leads complex assignments requiring new processes, techniques.
  • Assists with planning, scheduling, coordinating and monitoring resources for projects including setting and managing time-lines and budgets.
  • Provide verbal and written reports to communicate project status as required and contribute to project review meetings.
  • Visit internal/external panel manufacturing facilities to assess progress, provide technical assistance, final inspection and sign off.
Interpersonal
  • Client liaison and interface with management
  • Development and maintenance of customer relationship
  • Team player with the ability to integrate with other project team members
Business
  • Responsible for meeting project schedule, engineering hour budgets, and customer satisfaction targets for own activities in support of the project team.
  • Review project hardware/software for compliance with applicable codes/standards and assure personnel/machinery safety practices are fully implemented
  • Coordinate customer requirements with engineering and other appropriate departments to ensure the highest level of customer satisfaction is achieved
  • Attends, participates in the preparation and presentation of technical papers in industry symposiums and trade shows, as applicable
  • Enhances RA overall value & position with strategic global customers
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Industry:
Not Specified
Job Category:
Engineering and Technicians, Sales, Services, and Solutions
Location:
Duluth - Minnesota
Job Summary
Responsible for providing pre-sales and post-sales technical marketing support for the development and the implementation of customer applications dealing with the offerings of the Industrial Plant Services group. Responsible for making technical presentations to customers and peers regarding all aspects of company products. Assist sales staff in assessing potential application of company products and services to meet customer needs and preparing detailed product specifications. Provide follow-up support in disseminating technical information on specific applications to service personnel, company sales representatives, project managers and customer’s employees.

PRINCIPAL DUTIES & RESPONSIBILITIES:
  • Development of proposals to customers to solve complex problems.
  • Manage client relationships ensuring customer satisfaction on all projects.
  • Makes technical presentations.
  • Assist the IPS team with contract negotiations and pricing strategies.
  • Networking with key contacts inside and outside own organization and expertise.
  • Frequently interact with peers and customers to gain cooperation of others or conduct presentations of complex technical information.
  • Provide business input to the IPS Operations Manager for the industrial power and control business.
  • Look for ways to implement new opportunities to continue to grow the IPS business.

Location of Position
*United States-Michigan-Kingsford
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Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Bayswater
Job Summary
This position will work extensively in the server environment. The candidate provides support for server and storage equipment located at customer sites. The support will be performed remotely.
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Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Mequon - Wisconsin
Job Summary

Essential Functions:

  • Provides technical assistance to hardware design engineers in the prototyping, design, debug and qualification testing of Logix/Netlinx/Kinetix products in accordance with sound and accepted engineering practices.

  • Assists engineers with the coordination of product release to manufacturing by interfacing to the PCB, Industrialization, Quality, Marketing and Document Control organizations.

  • Works on assigned projects and products under the supervision of hardware/software engineers.

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Industry:
Automotive, Entertainment, Fibers & Textiles, Food & Beverage, Household & Personal Care, Infrastructure, Life Sciences, Marine, Metals, Mining, Minerals & Cement, Oil & Gas, Power Generation, Print & Publishing, Pulp & Paper, Semiconductor & Electronics, Tire & Rubber, Water Wastewater
Job Category:
Engineering and Technicians, Sales, Services, and Solutions
Location:
Mayfield Heights - Ohio
Job Summary

The Engineer In Training (EIT) program is an entry-level program for engineers to learn core Rockwell Automation product technologies and to develop fundamental field support engineering skills. This program prepares recent engineering graduates from around the world to be Field Support Engineers who provide engineering services to support the installation, start-up, maintenance and operation of automation control systems, drive systems, manufacturing systems, and industrial networks for Rockwell Automation's customers.

The program includes a combination of formal classroom training and work assignments to give engineers hands-on experience with Rockwell Automation's products and technologies. Training focuses on both technical and leadership competencies.

Program participants will have a high level of interaction with Rockwell Automation's leaders and will receive many opportunities to build their professional network.

Upon completion of the training program, engineers are assigned to field offices across the U.S.

Once participants have relocated to their field assignment as Consulting Engineers, they are responsible for:

  • On site Technical Assessments:

    • Machine Hazard / Safety evaluations (Safety Consulting Engineer)

    • Networks & Security evaluations (Network Services and Security Consulting Engineer)

  • Engineering Design Support

    • Implementation and Execution of Networks or Safety solutions

    • Troubleshooting and Remediation Services

    • Provide Technical Assistance for Sales Presentations to Customers

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Industry:
Not Specified
Job Category:
Engineering and Technicians, Sales, Services, and Solutions
Location:
Mayfield Heights - Ohio
Job Summary

The Engineer Associate will be developed in order to support customers in a particular vertical industry, Local Solutions Center (LSC) or Field Engineering assignment within SSB. In the Vertical Industry Center or the Local Solution Center this position develops into being responsible for the design and implementation of systems - working in a project team environment, supporting the project throughout the life cycle. Field Engineering assignments would be part of a customer-site startup team.

Essential Functions:

  1. Provides updates to project manager or Engineering Lead pertaining to status of activities, performance to schedule and performance to budget for self and other less-experienced engineers.

  2. Participates in proposal development activities.

  3. Performs detailed system design and implementation of systems and system components.

  4. May serve as a technical interface with the external and internal customers for assigned projects or assignments.

  5. Performs testing of equipment under the supervision of Sr. Engineer

  6. Participates in design reviews on all assigned projects.

  7. Supports an environment conducive to successful team interaction

  8. Interacts with various internal/external groups in support of project efforts.

  9. Obtains product technical information from other business units of Rockwell Automation and vendors as required.

  10. Supports an environment conducive to customer satisfaction.

  11. Builds relationships at the technical level of Rockwell customers.

  12. Responsible for meeting project schedule, engineering hour budgets, and customer satisfaction targets for own activities in support of the team.

  13. May provide support of proposal efforts or customer presentations

  14. Always operates under all electrical safety guidelines.

  15. Completes all necessary required training for location (solution center, field safety, etc.) and maintains this certification.

  16. Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position

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Industry:
Automotive, Entertainment, Fibers & Textiles, Food & Beverage, Household & Personal Care, Infrastructure, Life Sciences, Marine, Metals, Mining, Minerals & Cement, Oil & Gas, Power Generation, Print & Publishing, Pulp & Paper, Semiconductor & Electronics, Tire & Rubber, Water Wastewater
Job Category:
Engineering and Technicians, Sales, Services, and Solutions
Location:
Mayfield Heights - Ohio
Job Summary

The Engineer In Training (EIT) program is an entry-level program for engineers to learn core Rockwell Automation product technologies and to develop fundamental field support engineering skills. This program prepares recent engineering graduates from around the world to be Field Support Engineers who provide engineering services to support the installation, start-up, maintenance and operation of automation control systems, drive systems, manufacturing systems, and industrial networks for Rockwell Automation's customers.

The program includes a combination of formal classroom training and work assignments to give engineers hands-on experience with Rockwell Automation's products and technologies. Training focuses on both technical and leadership competencies.

Program participants will have a high level of interaction with Rockwell Automation's leaders and will receive many opportunities to build their professional network.

Upon completion of the training program, engineers are assigned to field offices across the U.S.

Once participants have relocated to their field assignment as Field Support Engineers, they are responsible for:

  • Product and system start-up, system integration support, and production optimization.

  • Identification and correction of hardware failures, firmware problems and programming deficiencies, and the implementation of hardware/firmware updates and upgrades.

  • Instruction/training of customers on proper use, operation and maintenance.

  • Development, implementation and execution of predictive and preventive maintenance programs.

  • Technical assistance for sales presentations to customers. This may include product demonstrations at Rockwell Automation sales offices, customer's facilities and trade shows.

  • Consultation regarding the application of products, technologies, manufacturing processes and industry-specific applications.

  • Provide project and site management support including management of project activities such as scheduling, budgeting and managing human resources deployed to the project.

  • On-call emergency service support, remote diagnosis and troubleshooting assistance (24X7).

  • Travel to work sites remote from the service engineer's field office city location will also be required. (Work assignments at remote city locations may be for extended periods of time.)


EOE, M/F/Disabled, Vet

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Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Wuxi
Job Summary
Position Summary:
Field service and technical Support for Rockwell Automation products including PLC, Motion, Drives products startup works and troubleshooting on site, as well as customer training.

Key Responsibilities:
  1. Responsible for providing on-site Drives, PLC, Motion products programming, commissioning and troubleshooting as well as technical support on automation projects to Customers/CSM, involvement engineering and implementing field modernization.
  2. Responsible for external customer training in China.
  3. Responsible for providing the right off site and on site communication to product Biz Units.
  4. Customer Rockwell Automation equipments/devices periodically maintenance and examination.
  5. Responsible for supplying good paperwork of field service and engineering. Ensure all related documentation is well prepared.
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Industry:
Not Specified
Job Category:
Engineering and Technicians, Sales, Services, and Solutions
Location:
Philippines
Job Summary
This position to support and oversee all field services and project.View More
Industry:
Not Specified
Job Category:
Engineering and Technicians
Location:
Xian
Job Summary
Job Purpose
  • Deliver & execute the assigned project / work package on time with good quality, cost effectiveness and customer satisfaction.
  • Ensure technical deliverables matches project / work package requirements. Save engineering cost for GREC team through application & technical expertise.
Key Responsibilities
Do
  • Design, define and implement complex system requirements for customers and/or prepare study and analyze existing systems. Determine system specifications, input/output processes and working parameters for hardware/software compatibility.
  • Coordinate design of subsystems and integration of total system.
  • Identify, analyze and resolve program support deficiencies. Develop and recommend corrective actions.
  • Complete Project task based on work assignment.
  • Deliver & execute the assigned projects on time with good quality/ cost effectiveness and customer satisfaction
  • Keep improving self-engineering capabilities and exchange best practice with other team members to improve team’s capabilities.
  • Support Team Leader / Lead Engineer on technical issues.
  • Work closely with Team Leader / Lead Engineer to guarantee customer acceptance.
  • Ensure project implementation follows the engineering delivery standard.
  • Maximize reusable standard product and engineering in project delivery.
  • Technical implementation in whole life-cycle of project / work package delivery.
  • Work with Team Leader to manage technical risk in project / work package execution.
  • Work with Team Leader to clarify technical issues.
  • Coach and develop Project Engineers.
  • Cost reduction through process & manufacturing improvement, and through development of reusable engineering or engineering standard.
  • Work closely with Team Leader to achieve customer acceptance. Demonstrate application & technical expertise to achieve repeat order and retain customer satisfaction.
Oversee
  • Ensure 100% meet technical items defined in project / work package.
  • Ensure project implementation follows the procedure of RA engineering standards.
  • Maximize reusable standard product and engineering in project / work package delivery.
  • Support Team Leader in managing team performance, develop self and team capability and motivate the team.
  • Lead and coach Project Engineers in team to comply with business procedures.
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Industry:
Automotive, Entertainment, Fibers & Textiles, Food & Beverage, Household & Personal Care, Infrastructure, Life Sciences, Marine, Metals, Mining, Minerals & Cement, Oil & Gas, Power Generation, Print & Publishing, Pulp & Paper, Semiconductor & Electronics, Tire & Rubber, Water Wastewater
Job Category:
Engineering and Technicians, Sales, Services, and Solutions
Location:
Mayfield Heights - Ohio
Job Summary

They will have responsibility for the following under general supervision: Investigate and verify reported product problems in software, firmware, hardware and documentation. Document the problem via the appropriate vehicle, work with appropriate group to resolve the problem, and follow up with the RA representative or customer when the problem is solved.

Provide troubleshooting assistance for RA products to Rockwell Automation field service personnel, distributors, integrators, and customers. Be thoroughly knowledgeable in the operation of hardware and software of the RA product used in the product line. In addition, a good working knowledge of other RA products and other manufacturer's equipment that interface with the RA products is necessary. In some cases it may be necessary to be on call (carry a pager) and to take calls outside the normal work week.

Initiate, document, and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. This may involve replacement assemblies, parts, software, firmware, field service or application assistance, or Product Marketing or Engineering involvement.

Follow new products through the development process and work closely with Engineering, Marketing, and Quality Assurance to ensure serviceability is designed into new products, that the products can be integrated and started up easily, that sufficient service stock and information is available to field service to support the products and that a support business plan is developed and in place prior to product releases.

Review product documentation prior to release to ensure essential information is present, accurate, and understandable for integration, start-up, and serviceability. Write Technical Notes, Technical Bulletins, and other documentation to inform RA personnel, domestic or international, of solutions to commonly experienced problems, work arounds, installation practices that create problems, etc. to improve customer satisfaction and acceptance.
Maintain current technical knowledge of RA products, associated equipment, and technologies by attending internal and external training classes, reading industry journals, establishing key contacts in Product Engineering and Marketing Department, and establishing contacts at vendors who not only supply product to us, but also vendors who interface with our products. Ensures thorough familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws.

Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental), and functional policies published on the Rockwell Automation Information Network.

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