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1
of 7
Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Eden Prairie - Minnesota
Job Summary

Position Summary:

Rockwell Automation is looking for an Engineer Sr., Technical Support for supporting in the next fields:

  • Provide customer support by troubleshooting and solving customer issues via the phone, chat and email.

  • Handle complex customer system issues from start to finish and serve as company liaison to the customer for multiple product families and various types of customer inquiries.

  • Participate in the establishment, measurement, and achievement of customer satisfaction metrics

  • Adhere to all necessary company policies and procedures, standard operating procedures and completing company/organization-wide required documentation/trainings.

  • Support entire core area of our Motion Control products and develop domain expertise within our group along with mentoring other engineers.

  • Understand and troubleshoot system level issues as it relates to Connected Enterprise.

  • Work independently to optimize work activities and revenue generation while providing support for customers.

  • Handle escalations that involve interfacing with other products, or group of other products outside of their core area.

    #LI-AP1

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Industry:
Not Specified
Job Category:
Sales, Services, and Solutions, Software and Engineering
Location:
Randburg
Job Summary
Account Management for EPCs and End Users in South Africa, Namibia and ZambiaView More
Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Atlanta - Georgia, Boston - Massachusetts, Charlotte - North Carolina, Chicago - Illinois, Dallas - Texas, Denver - Colorado, Houston - Texas, Los Angeles - California, Mayfield Village - Ohio, Milwaukee - Wisconsin, Nashville - Tennessee
Job Summary

Our Networks and Security Services Consultant role encompasses the lead technical advisor responsibilities for interfacing with our valued clients on large scale, multi-site global projects to develop and deploy robust network solutions. The role will interact directly with key internal and external contacts on the deployment and rollout of network/virtual infrastructure and security related efforts. These projects will be specific to enabling a Connected Enterprise by connecting the Industrial Internet of Things at our key global customer facilities.

Potential candidates should have:

  • ‘Hands-on’ experience in assessing, designing, and deploying network infrastructure in environments including process automation, discrete controls, and automated manufacturing processes / equipment.

  • Experience in designing and deploying network infrastructure (switches, routers, firewalls, etc.) within an Industrial Network

  • Understanding of various industry standards including ISA, ANSI, NEMA, NERC, IDC, NEC and NIST standards. Specific focus on NIST 800-82, NERC-CIP, IEC-62443 Standards would be an added benefit

  • Experience in PLC, Networking and SCADA design/programming including data extraction and data analysis.

  • Solid technical skills with various Ethernet protocols including EtherNet/IP, specifically around assessment, design and implementation of complex systems.

  • Strong communication skills and commercial skills, ability to handle multiple projects / interactions, and ability to interact with various global teams, clients and vendors including those in international regions.

  • Familiarity with a variety of networking and / or security concepts, practices, and procedures, to include manufacturing and enterprise network convergence, network protocols, communication optimization, application effects on system performance and human exploitation techniques on the manufacturing network.

  • Experience in developing and deploying solutions in a virtual environment.

  • Design, implement and support key global customers’ converged business and manufacturing/industrial networks and user needs in parallel with their overall business strategies.

  • Write detailed documentation that could include customer requirements, system specifications, observed issues with remediation recommendations or implementation plans in order to develop or modify manufacturing infrastructure.

  • Design, recommend, and implement network infrastructure and associated configuration changes.

  • Design customer secure manufacturing architectures and provide vision, problem anticipation, and problem solving ability to customers.

EOE, M/F/Disabled, Vet
#LI -CB2
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Industry:
Automotive, Entertainment, Fibers & Textiles, Food & Beverage, Household & Personal Care, Infrastructure, Life Sciences, Marine, Metals, Mining, Minerals & Cement, Oil & Gas, Power Generation, Print & Publishing, Pulp & Paper, Semiconductor & Electronics, Tire & Rubber, Water Wastewater
Job Category:
Sales, Services, and Solutions
Location:
Atlanta - Georgia, Boston - Massachusetts, Cambridge, ON, Charlotte - North Carolina, Chicago - Illinois, Cincinnati - Ohio, Cleveland - Ohio, Dallas - Texas, Denver - Colorado, Detroit - Michigan, Houston - Texas, Milwaukee - Wisconsin, Minneapolis - Minnesota, Nashville - Tennessee, Philadelphia - Pennsylvania, Seattle - Washington, Toronto
Job Summary

For the Right Candidate, this Position can be Worked Anywhere in the United States


Position Summary:

  • Establish energetic, proactive and results driven teams of Inside Sellers. There will be two types of Inside Sellers distinguished by the Account Type they serve – new and established. (Acquire or Grow & Protect)

  • Complete Talent Acquisition packages – Job Descriptions, Qualifications – for Managers and team members.

    • Clear job responsibilities and integration points with Rockwell Automation Tele-Sales, Outside Sales, Sales Operations Support, Customer Care and Services teams as well as our Distributor teams.

  • Establish Key Performance Indicators (activities and sales results) to incentivize team members and Managers to highest performance. Identify tools and data required for tracking.

  • Conduct resource planning in conjunction with Sales Finance to drive out hiring and onboarding schedule.

  • Lead Inside Sales Managers to align inside seller account package to Acquire and Grow and Protect accounts.

  • Align onboarding, enablement and training programs to support hiring schedule.

  • Communicate “early and often” with all North America Sales Leadership stakeholders. Execute appropriate change management.

  • Hiring and on-boarding Inside Sales Managers and sellers in alignment with our outside selling processes and teams.

    • Relationship Management

    • Pursuit management

    • Customer Experience/Satisfaction

    • Sales Processes

    • Build out sales goals

  • Assess and integrate current tools and processes to an inside selling model.

    • Customer Relationship Management – Account Planning, Opportunity management, Lead Handling, Contact management.

    • Establish goals and discipline to support funnel formation and pursuit management.

    • Power Business Intelligence reporting to prioritize new account engagement.

  • Leverage Digital Behavior tools and data across the new organization. Identify gaps and enhancements required.

  • Develop a plan for continuous recruiting and intentional development of the teams.


EOE, M/F/Disable, Vet
#LI-JD1
#LI-JD1

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Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Cleveland - Ohio, Dallas - Texas, Houston - Texas, Milwaukee - Wisconsin, Orlando - Florida, Phoenix - Arizona, San Francisco - California, Seattle - Washington
Job Summary

FOR THE RIGHT PERSON THIS ROLE COULD BE LOCATED ANYWHERE IN THE UNITED STATES


Rockwell Automaton's IoT/ThingWorx/Analytics Pre-Sales Technical Consultant provides services to both internal and external customers focusing on the implementation and deployment of Information Software offerings. The primary focus of the position is to support the Information Software Sales Team in working with our Customers on their Connected Enterprise Journeys in the areas of Manufacturing Execution System (MES), Analytics, IoT, Edge Computing and Augmented Reality.

For this position, we are focusing on someone with extensive knowledge with ThingWorx and ThingWorx Analytics in order to support our initiatives around IoT; this aligns with our investment of $1Billion in PTC.

Reporting to the Regional Manager of Information Software, Technical Consultants, this position primarily provides sales support to the Information Solutions Sales Executives primarily within region as well as other key customer engagements from other sales teams.

The role requires excellent communication skills and the ability to interact and influence effectively across all levels of the company. In addition, strong commercial, product/service/solution and application skills are necessary. This position requires moderate to extensive travel primarily within region, but could include opportunities in our other global regions.

SUMMARY OF RESPONSIBILITIES -

  • Respond to RFIs and RFQs

  • Work with Rockwell sales representatives on sales strategies, plans and execution

  • Present qualitative and quantitative value of the proposed solutions

  • Create custom presentations and documents that clearly state customer business problems and Rockwell solutions and benefits

  • Communicate with customer IT representatives to understand customer IT infrastructure and policies and to present solutions that fit into customer IT environment

  • Provide guidance to customers and implementers on ways to deploy proposed products including alternatives and their costs and benefits

  • Work with deployment teams (internal or partners) on deployment strategies and specific proposals as needed

  • Prepares technical materials, presentations and tools to improve sales force effectiveness.

  • Evaluates products and provides feedback on product features and performance.

  • Serves as technical expert for pre-sale customers and internal events.

  • Develops product enhancements to be used by various delivery teams in order to either extend existing product functionality and/or to improve development efficiency.

  • Serve as RA technical representative to industry associations and standards committees.

  • Customer focused attitude.

  • Works on issues of diverse scope where analysis of data requires evaluation of identifiable factors.

  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

  • Normally receives little instruction on day-to-day work.

  • Is a self-sufficient knowledge worker.

  • Receives guidelines and goals on new assignments and is expected to develop their own plan to achieve these goals.

  • Ability to manage an ad-hoc team of individuals in order to meet a project goal.


EOE, M/F/Disabled, Vet
#LI-GK1
#techjobs

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Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Atlanta - Georgia, Boston - Massachusetts, Charlotte - North Carolina, Chicago - Illinois, Dallas - Texas, Houston - Texas, Milwaukee - Wisconsin, New York - New Jersey, Seattle - Washington
Job Summary

For the Right Candidate, Position can be Worked Anywhere in the U.S.


The IS (Information Software) Technical Consultant provides pre-sales services to both internal and external customers focusing on the implementation and deployment of IS offerings. The primary focus of the position is to support the IS Sales Team in working with our Customers on their Connected Enterprise Journeys in the areas of Manufacturing Execution System (MES) and Analytics.
Reporting to the Regional Manager of Information Software, Technical Consultants, this position primarily provides sales support to the Information Solutions Sales Executives primarily within region as well as other key customer engagements from other sales teams.

The role requires excellent communication skills and the ability to interact and influence effectively across all levels of the company. In addition, strong commercial, product/service/solution and application skills are necessary. This position requires moderate to extensive travel primarily within region, but could include opportunities in our other global regions.

SUMMARY OF RESPONSIBILITIES

  • Respond to RFIs and RFQs

  • Work with Rockwell sales representatives on sales strategies, plans and execution

  • Present qualitative and quantitative value of the proposed solutions

  • Create custom presentations and documents that clearly state customer business problems and Rockwell solutions and benefits

  • Communicate with customer IT representatives to understand customer IT infrastructure and policies and to present solutions that fit into customer IT environment

  • Provide guidance to customers and implementers on ways to deploy proposed products including alternatives and their costs and benefits

  • Work with deployment teams (internal or partners) on deployment strategies and specific proposals as needed

  • Prepares technical materials, presentations and tools to improve sales force effectiveness.

  • Evaluates products and provides feedback on product features and performance.

  • Serves as technical expert for pre-sale customers and internal events.

  • Develops product enhancements to be used by various delivery teams in order to either extend existing product functionality and/or to improve development efficiency.

  • Serve as RA technical representative to industry associations and standards committees.

  • Customer focused attitude.

  • Works on issues of diverse scope where analysis of data requires evaluation of identifiable factors.

  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

  • Normally receives little instruction on day-to-day work.

  • Is a self-sufficient knowledge worker.

  • Receives guidelines and goals on new assignments and is expected to develop their own plan to achieve these goals.

  • Ability to manage an ad-hoc team of individuals in order to meet a project goal.


EOE, M/F/Disabled, Vet
#LI-JD1

#LI-CB2

#techjob

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Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Bayswater, VIC
Job Summary
In this customer facing sales role you will meet or exceed allocated sales target across a broad range of industrial software, power control and process control solutions. Your competitive advantage and success will be achieved by leveraging Rockwell Automation’s key areas of innovation and differentiation, our Smart Manufacturing – Industry 4.0 – technologies such as Augmented Reality, best in class IIoT platforms, Advanced Analytics, MES solutions and our Connected Enterprise integrated architecture.

The individual is responsible for establishing and maintaining relationships at assigned accounts including but not limited to End Users, OEMs, and System Integrators, while coordinating the activity with distributors to ensure effective and efficient utilization of resources.

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Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Baltimore - Maryland, Charleston - West Virginia
Job Summary

The Systems Engineer serves as a primary contact for Rockwell Automation’s customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Engineer works on a variety of commercial and technical issues both independently and with a team.

Key Responsibilities:

  • Develops technical communication to National and Global Community

  • Works with our customers to improve and maintain an efficient and productive manufacturing system, ensuring systems perform the desired application.

  • Demonstrates vision, creativity, technical engineering expertise, business acumen and a willingness to travel as needed.

  • Takes ownership of the complete system solution, which encompasses Rockwell Automation, third-party, as well as user aspects, not only the individual components.

  • Understands Discipline Selling Process and has the ability to initiate and support opportunities in territory.

  • Lead, direct, coach and mentor individuals and project and/or task teams as assigned.

  • Works closely with customers to gather information and analyzes critical data to create viable solutions to customer's problems.

  • Develops customized processes and procedures to satisfy customer requirements.

  • Develops and maintains an appropriate level of technical communication and effective commercial feedback to both Rockwell and distributor sales teams to enhance Rockwell’s value to customer and grow revenue possibilities.

  • Confidently handles escalations that involve interfacing with other products outside of their core area and are recruited to assist other groups.

  • Collaborates with CSM/SSB/LSC and product divisions and sub-contractors to ensure the customer needs are being met.

  • Provides services to Rockwell customers through embedded services, call out, and through phone/chat support to consistently meet utilization goal.

  • Quickly reacts and responds to urgent customer needs, ensuring a timely and quality response.

  • Plans/prepares resources to be able to meet customer demands.

  • Identifies areas of inefficiency and develops improvement plans

  • Simultaneously assesses technical, legal and commercial input, and direct the development of successful engineering solutions.

  • Identifies, foresees and minimizes technical, contractual and financial risks and effectively plans for their mitigation.

  • Travel as required to cover assigned region/sub-region. Accessible during off hours, weekends and holidays.


EOE, M/F/Disable, Vet
#LI-CH1
#techjob​

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Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Asheboro - North Carolina
Job Summary

The Asset Management Leader (AML) is an embedded consultant who works with a client to help reduce their MRO demand on the plant floor by executing proven methodologies and leveraging our broad portfolio of services and capabilities. The focus of the AML is to help the client increase productivity, reduce costs, and improve reliability. The AML is a key member of our customer support team and interfaces with sales, services management, product groups, and authorized distributors.

Essential Functions:

  • Develop and manage SOP’s associated with the repair process at the client location

  • Identify, recommend, and implement process improvements in regards to the MRO/repair process with focus on plant reliability

  • Coordinate and process repair transactions

  • Provide live tracking for all assets repaired or managed

  • Perform daily reporting and data analysis by gathering product data from customer ERP systems and RA tracking software.

  • Develop relationships with the key customer stakeholders to identify the customer’s key performance indicators. Create program metric reports using RA software and other tools that meet customer requirements.

  • Make recommendations based on inventory levels, failure trends, repair history trends, pricing considerations and obsolescence management

  • Root cause failure analysis

  • Ability to apply reliability model to improve customers up time and operating equipment effectiveness.

  • Responsible for communication between the customer account and management, RA sales and distributors and RA Product Management to ensure that required information is provided timely and accurately

EOE, M/F/Disabled, Vet
#LI -CB2
#techjob

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Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Lund
Job Summary
Career and personal development
You will become part of an international and highly skilled team, where two days are never the same. Locally in the Nordic organization you will have about 110 colleagues and a dedicated mentor, looking forward to you joining us. Everyday life within Rockwell Automation can be hectic, but is characterized by a positive, professional and solution-oriented atmosphere. Together with your colleagues, you will solve challenging tasks and exciting projects in a creative and international environment. It is our goal to give you the best possibilities to shape your career and future with Rockwell Automation.

We offer
You will participate in the 1 year Graduate program together with other graduates from different parts of Europe starting January 2020 where you will get acquainted with many facets and departments in our company. We offer a unique international training program where you will get insights in our solutions and applications while preparing for a commercial role. Approx. 15 weeks of the one-year program will consist of 3 modules of training and education, during which you will be staying in Brussels, Belgium, together with other EMEA Graduates.

You will be rotating between our different organizations – and your main tasks during this will include:
  • Introduction to the company's structure, processes and products
  • Development of customer- and product solutions
  • Participation in customer visits together with your mentor or other colleagues
  • Participation in and responsibility for sales projects and solutions together with our customers
  • Specialization in selected areas depending on your interests and qualifications
  • Participation in 15 weeks international technical training and education in our product portfolio
  • Participation in local training as a part of the EMEA Graduate program

We offer attractive employment conditions such as bonus scheme, lunch scheme, pension scheme, friskvård and health insurance. Socially, you will become part of an active community, which focuses on social events, close cooperation and excellent unity.

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Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Albertslund
Job Summary
Career and personal development
You will become part of an international and highly skilled team, where two days are never the same. Locally in the Nordic organization you will have about 110 colleagues and a dedicated mentor, looking forward to you joining us. Everyday life within Rockwell Automation can be hectic, but is characterized by a positive, professional and solution-oriented atmosphere. Together with your colleagues, you will solve challenging tasks and exciting projects in a creative and international environment. It is our goal to give you the best possibilities to shape your career and future with Rockwell Automation.

We offer
You will participate in the 1 year Graduate program together with other graduates from different parts of Europe starting January 2020 where you will get acquainted with many facets and departments in our company. We offer a unique international training program where you will get insights in our solutions and applications while preparing for a commercial role. Approx. 15 weeks of the one-year program will consist of 3 modules of training and education, during which you will be staying in Brussels, Belgium, together with other EMEA Graduates.

You will be rotating between our different organizations – and your main tasks during this will include:

  • Introduction to the company's structure, processes and products
  • Development of customer- and product solutions
  • Participation in customer visits together with your mentor or other colleagues
  • Participation in and responsibility for sales projects and solutions together with our customers
  • Specialization in selected areas depending on your interests and qualifications
  • Participation in 15 weeks international technical training and education in our product portfolio
  • Participation in local training as a part of the EMEA Graduate program

We offer attractive employment conditions such as bonus scheme, car cash allowances, lunch scheme, pension scheme and health insurance. Socially, you will become part of an active community, which focuses on social events, close cooperation and excellent unity.

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Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Albany - New York, Boston - Massachusetts, Portland - Maine
Job Summary

The Senior Field Support Engineer serves as a primary contact for Rockwell Automation’s customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:

  • Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems

  • Evaluate and approve operational quality of system equipment

  • Serve as company liaison to the customer for multiple topics

  • Participate in the establishment, measurement, and achievement of customer satisfaction metrics

  • Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting

  • Provide leadership for project engineering teams, contract employees, and project support personnel

  • Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)

  • Communicate with Rockwell Automation and customer management regarding project details

  • Support an environment conducive to successful team interaction and customer satisfaction

  • Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position

  • This position will require the ability to travel throughout the service area

EOE, M/F/Disabled, Vet
#LI -MW1
#techjob

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Industry:
Automotive
Job Category:
Sales, Services, and Solutions
Location:
Prague
Job Summary

We are searching for System integration engineer. We can offer you very interesting opportunity in THE UNIQUE continuously growing business.


If you have an experience from system integration, development in C# .NET and you are interested in Industrial Automatization or vice versa we are waiting for you. You can be part of our company with more than 115 years of tradition in the specific area of expertise.

You can see general job description below:
· Execute project specification, design, implementation and commissioning tasks within discrete assembly process solutions such as conveyor systems, assembly lines (automatic, semi-automatic or manual), Poka-Yoke systems, End-of-Line Test Systems
· Provide technical and application expertise
· Proactively search for quality improvements to provide the best service for our customers
· Demonstrate openness to obtaining input and learning from others, as well as proactively sharing own ideas and best practices
· Seek out diverse ideas and points of view to achieve project and business success
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Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Milan
Job Summary
You will participate in the 1-year Graduate program together with other graduates from different parts of Europe starting November 2018 where you will get acquainted with many facets and departments in our company. We offer a unique international training program where you will get insights in our solutions and applications while preparing for a technical and/or commercial role, depending on your competences and preferences. Approx. 15 weeks of the one-year program will consist of 3 modules of training and education, during which you will be staying in Brussels, Belgium, together with other EMEA Graduates. In your dedicated country in the EMEA region, you will be rotating in our different departments to have a deeper knowledge of the company's structure, processes and products Your main tasks will be: Development of customer- and product solutions; Participation in and responsibility for sales projects and solutions together with our customers ; Specialization in selected areas depending on your interests and qualifications; 15 weeks’ international technical training and education in our product portfolio; Participation in local training as a part of the EMEA Graduate program .View More
Industry:
Pulp & Paper
Job Category:
Sales, Services, and Solutions
Location:
Portland - Maine
Job Summary

Position Summary

The Senior Field Support Engineer serves as a primary contact for Rockwell Automation’s customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:

  • Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems

  • Evaluate and approve operational quality of system equipment

  • Serve as company liaison to the customer for multiple topics

  • Participate in the establishment, measurement, and achievement of customer satisfaction metrics

  • Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting

  • Provide leadership for project engineering teams, contract employees, and project support personnel

  • Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)

  • Communicate with Rockwell Automation and customer management regarding project details

  • Support an environment conducive to successful team interaction and customer satisfaction

  • Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position

  • This position will require the ability to travel throughout the service area


EOE, M/F/Disable, Vet
#LI-MW2

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Industry:
Life Sciences
Job Category:
Sales, Services, and Solutions
Location:
Karlsruhe
Job Summary
  • DU interessierst Dich für die Entwicklung von Software im Java Enterprise Umfeld ?
  • DU hast aber genauso viel Interesse für den Softwareentwicklungsprozess dahinter ?
Dann haben wir die richtigen Aufgaben für Dich.

Wir suchen einen Studenten (m/w/d), der sein Praxissemester zum Thema „Einsatz von Containerization-Lösungen im Umfeld validierter Softwareprojekte“ absolvieren möchte.

Als Hersteller von FactoryTalk® PharmaSuite® - ein Manufacturing Execution System (MES) für die pharmazeutische Industrie - suchen wir ständig nach Möglichkeiten, unsere internen Entwicklungsprozesse zu verbessern.
Dazu wollen wir Containerization-Lösungen, z.B. Docker und verfügbare Erweiterungen evaluieren und beispielhaft umsetzen.

Deine Tätigkeiten an unserem Standort in Karlsruhe umfassen hauptsächlich:
  • Erfassung der Requirements unserer Entwicklungs- und Testabteilung
  • Evaluierung am Markt verfügbarer Lösungen und Aufarbeitung von Vor- und Nachteilen als Entscheidungsvorlage
  • Implementierung der ausgewählten Lösung soweit möglich am Beispiel des Prozessschritts „Automatisiertes Testen“

Wir werden gemeinsam die Grenzen der Containerization im Hinblick auf das Einsatzgebiet ausloten.
Zusammen mit Dir suchen wir dann auch nach weiteren Einsatzgebieten um unsere Produktivität weiter zu erhöhen.

Du hast Lust auf dieses Thema, die Aufgaben und eine internationale Arbeitsumgebung ?

Dann freuen wir uns auf deine Bewerbung unter Angabe des für dich möglichen Zeitraums für Dein Praxissemester. View More
Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Lane Cove
Job Summary

Ensure implementation of the South Pacific Strategic Business Plan in assigned geography. Provide assigned product, services and business competency to drive growth in the assigned geography. Provide ongoing support to Account Managers / Sales Engineer in closing orders. Identify customer technical / commercial challenges and engage appropriate resources to bring issues to resolution.

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Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Milwaukee - Wisconsin
Job Summary

The primary responsibility of the Remote Support Engineer position is to provide technical support to Rockwell Automation customers’, field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. Remote Support Engineer will be responsible for providing technical expertise for Rockwell Automation Industrial Controls Safety Components products and technologies.

Essential Functions:

  • Provide customer support by troubleshooting and solving customer issues via the phone, chat and email.

  • Manage customer interactions including and not limited to, setting expectations with customers prior to concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, executing the Knowledge-Centered Support (KCS) process and following up with customer(s) in a timely manner

  • Handle complex customer system issues from start to finish and serve as company liaison to the customer for multiple product families and various types of customer inquiries.

  • Participate in the establishment, measurement, and achievement of customer satisfaction metrics

  • Adhere to all necessary company policies and procedures, standard operating procedures and completing company/organization-wide required documentation/trainings.

  • Support entire core area of Industrial Controls Safety Components. Develop domain expertise within core area of Industrial Controls Safety Components and mentor other engineers.

  • Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced problems, installation practices that create problems, how-to guides, etc. to improve customer satisfaction and acceptance.

  • Understand and troubleshoot system level issues as it relates to Connected Enterprise.

  • Work independently to optimize work activities and revenue generation while providing field service support for customers.

  • Handle escalations that involve interfacing with other products, or group of other products outside of their core area.


EOE, M/F/Disable, Vet
#LI-MW2

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Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Noida
Job Summary
DESCRIPTIONWorks on the planning and implementation of projects that support themarketing function. Interacts directly with product managers to identifynew marketing opportunities, prepares regular marketing activity reportsand responds to questions from the sales organization. Worksindividually or with a team in recommending action, scheduling andplanning projects, estimating cost and managing projects to completion.May identify, evaluate and recommend marketing opportunities consistentwith product line objectives; provides pre- and post-sale marketingsupport to distributors, OEMs and resellers; and supports publicrelations through researching, writing and editing press releases.Responsibilities may also include: coordinating trade show activities,website development, developing future e-commerce strategies, andtracking of marketing campaigns to evaluate results and providerecommendations for future marketing promotions.JOB COMPLEXITYWorks on complex issues where analysis of situations or data requiresand in-depth evaluation of variable factors. Exercises judgment inselecting methods, techniques and evaluation criteria for obtainingresults.SUPERVISIONDetermines methods and procedures on new assignments and may coordinateactivities of other employees.EXPERIENCETypically requires a minimum of 8 years of related experience.View More
Industry:
Not Specified
Job Category:
Sales, Services, and Solutions
Location:
Lane Cove
Job Summary
Responsible for building, supervising and leading a team of Network & Security Services (NSS) / Connected Services consulting resources, building a front log of opportunities for Network & Security Services (NSS) in alignment with the South Pacific Business Strategy Review.

The position requirements include execution of the NSS / Connected Services business plan, supporting the development and driving of the NSS / Connected Services front log, ensuring excellent delivery practices, maintaining the consulting team utilization rate, implementing employee development and performance management, providing commercial support, and maintaining a high quality delivery level.

  • Meet AOP Orders and Shipment targets for Network & Security Services (NSS) in South Pacific
  • Meet utilization rate for Consultants as per AOP
  • Generate / support the front log of 2 x AOP target and support funnel health (projection, trend, opportunities created) for Network & Security Services (NSS).
  • Fulfillment of Key Talents Development Plans – including competency plans for each person
  • Communication of Key Connected Service offerings and Strategies with Sales Manager and Distributor
  • Monthly cadence with team & monthly call plans re forecast, improve funnel, actions to close must wins
  • Ensure compliance with Ethics, Standards of Business Conduct, RA policies, procedures and guidelines as well as relevant government regulations within the geography of assignment.
  • Work with Country and Regional Business Unit and Sales leadership to align and implement the Network and Security Services business strategy / develop business plan to meet or exceed annual orders/sales goals
  • Manage the execution of the business plan and ensure the excellent delivery of consulting concepts, practices.
  • Continuously provide market information on PAM, market share, product positioning, commercial positioning and competitor information
  • Ensures goal alignment and collaboration between key stakeholders i.e. Business Unit and Sales, Commercial Marketing and Market Access Teams to drive growth of NSS / Connected Services
  • Ensures collaboration with commercial marketing team to co-create effective marketing programs and initiatives
  • Support local Sales & DI Sales teams in the generation and closure of targeted opportunities by timely communication on information, active participation in joint sales calls, providing strategic insights and subject matter expertise and equipping them with the right competencies in selling the assigned business product portfolio, partnering with Competency team
  • Manage and monitor the financial performance of the NSS / Connected Services portfolio including review forecast and front log and define the growth activities to meet with annual sales targets.
  • Support the sales plan and channel strategies, and assist in developing proposals for delivery to customers. Liaise / support / coach / influence the Channel partner to promote the CSM services and meet the revenue goals
  • Ensure that adequate, trained resources are available to meet the on-going demands in conjunction with the strategic plans and long-term goals.
  • Provide consistent communication/feedback to the region regarding process improvements, customer issues, utilization issues, etc.
  • Undertake billable assignments to maintain efficient personal utilization.
  • Oversee Consultants in execution of their duties. Manage the growth of direct reports via career planning, employee training, and performance evaluations. Identify and develop high potential candidates.


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